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admin@31playhub.com
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Kangar, Perlis
No. 17, Jalan Sabah, Off Jalan Kangar–Padang Besar, 01000 Kangar, Perlis, Malaysia.
Get directionsNo. 17, Jalan Sabah,
Off Jalan Kangar–Padang Besar,
01000 Kangar, Perlis, Malaysia
Open in Google Maps Off Jalan Kangar–Padang Besar,
01000 Kangar, Perlis, Malaysia
Quick answers
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A few of the things shoppers ask us most. Still stuck? We are only an email away.
How long do I have to request a return or refund?
You can request a return or refund within 7 days of delivery. Include your order number, the reason for your request, and clear photo or video proof where needed.
What should I do if my order has not arrived?
Contact us within 14 days of the shipment or estimated delivery date. Please include your order number so our team can check the delivery status quickly.
Do I need photo or video proof for a refund claim?
We may request clear photo or video proof for damaged, defective, wrong, missing, incomplete, or non-received parcels. This helps us review and resolve your claim faster.
Which payment methods do you accept?
We accept FPX, supported Malaysian e-wallets, DuitNow QR, and store credit where available. Options may vary by bank or e-wallet provider.
What should I include when contacting support?
Share your order number, contact details, a short description of the issue, and any useful photos or videos. That gives us what we need to help on the first reply.
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